Enjoy handmade craftsmanship from Japan's most sought-after atelier families
This policy is active across our whole site and service, if you are unable to agree with this information in this document, you may be unable to purchase products from our store.
The personal data that we store on you has been protected, and will not be sold, traded, distributed for marketing for sales purposes by Atelier Japan or our parent company (Mantra Media LTD)
Your data will be shared appropriately with parties to ensure we are able to fulfil our orders, IE dispatchers, delivery and the makers.
You are in control of your data, we will comply if you wish to retrieve all the data we hold on you or choose to have it destroyed. You can do so by sending an email to Jason@mantrahq.com.
We send direct marketing through email with offers and news if you have provided consent for us to do so. You can remove yourself from this list at any point using the unsubscribe button at the end of every marketing correspondence.
Whilst we don’t screen users for their age, we do not market or direct materials to any user under the age of 16, we are fully compliant with the Online Privacy Protection Act of 1998
Information that has been provided to us by the end user, this includes name, address, date of birth, telephone number, email address, payment information and any other user-submitted data.
Information retaining to how you have used the service, for example, what products have you purchased and how they were purchased.
User account information, including usernames and passwords.
Whether or not you wish to receive marketing communications from us.
Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address)
Ther are a number of ways that we use your personal information dependent on how exactly you interact with our services and our store. We require your personal information in order to fulfil our services to you including taking payments and delivery from our makers in Japan, as well as quality assurance.
We treat your personal information like our own, with the utmost care and attention, we will not sell, distribute, manipulate or trade share your data outside of Atelier Japan and it’s parent companies. We will not sell or market to you using your personal information unless specifically given consent but you.
We collect data and information from browsers and devices to help us learn more about our customers and ultimately improve our user journey and overall site experience, this data includes IP address, device, location, browser and any other information submitted by the user’s device. We do not collect analytical data on our customers if the user has not submitted their consent to cookies.
We take multiple precautions to ensure that your data is secured, these include:
Limited, restricted access to systems and that hold personal data
Operate a “need to know” policy with regards to data, systems and information
Technology controls for user information, including robust encryption algorithms, detection software, firewalls and multi-stage user authentication for users with comprehensive access.